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Any registered user of our marketplaces and for any transaction, regardless of its value. Whether you are buying a race car, a spare gearbox, a set of tyres or a helmet, Trustap will help you avoid scammers with their strict seller verification process and in case the acquired gearbox on delivery still turns to be just a "box", your money is still safe with you, as you only release it to the seller once you receive the goods and confirm that they match the agreement. Complete peace of mind for every acquisition, who wouldn't want that?

• 1. Know who you are transacting with. Everyone’s identity is verified to ensure they’re a genuine user.
• 2. Zero Selling Fees: In exchange for full buyer protection, Trustap’s payment solution relies on the customer to pay a small fee, meaning there are zero fees for the seller.
• 3. Sell More: Escrow-style payments create a secure environment, encouraging hesitant buyers to make more purchases. Therefore reducing deal abandonment rates.
• 4. Fraud Detection: Trustap 24/7 fraud monitoring ensures protection against fraudulent transactions.
• 5. Mediation and Resolution: In the unlikely event of a disagreement, Trustap is equipped to mediate and resolve any disputes, ensuring a fair resolution.

• 1. Log in to your racemarket user account.
• 2. Navigate to the "Secure payments" tab in the top table of the user panel.
• 3. To start a transaction, you need to log in (or register if you haven't yet) to your Trustap account by clicking the button in Step 1.
• 4. After logging in, you will be redirected back to racemarket, where you will see a list of your ads. A form will be shown for each ad where starting a transaction is possible. Find the ad for which you've agreed with the buyer to start the transaction and fill out the form with the buyer's information (email, name, and country). In the second part, enter the agreed amount you want to receive (without decimals, dots, or commas), read and accept the T&C, and click the "Start transaction" button.
• 5. After submitting the form, the buyer will receive an email invitation to make a deposit, and you agree to reserve the item for 7 days. If the buyer does not make a deposit within this period, a button to cancel the transaction will appear in the "Actions" column on the right side of the table in your user panel.
• 6. Check your user panel regularly to see if the deposit has been made. Once Trustap receives the deposit, a green button to accept the deposit will appear in the "Actions" column. Click this button to accept the deposit and proceed.
• 7. Now it's time to prepare the item as agreed, whether it will be picked up in person or shipped.
• 8. After the item has been delivered or picked up, the buyer will release the funds in their user panel to complete the transaction. You will receive the agreed amount in a timely manner, subject to Trustap's T&C timelines.
• Before starting any transactions, ensure you fully read the instructions and terms & conditions. Detailed instructions for each step and how to proceed will also be sent via email after each action has been completed.

Alternatively, please see this video guide:

• 1. Keep your money safe in a dedicated safeguarded Hold Account & only release the funds when you’re happy with your purchase. Trustap’s escrow-style payment system ensures the highest level of security, safeguarding buyers against potential scams.
• 2. Know who you are transacting with online as everyone’s identity is verified.
• 3. 100% Buyer Protection: When you pay using Trustap, you automatically receive Buyer Protection. This guarantees secure transactions, safeguards you from non-receipt of your item, grants you the ability to request a refund, and provides access to customer support.
• 4. Risk Mitigation: By ensuring that both parties meet their obligations before the payment is released, Trustap minimises the risk of financial loss.
• 5. Complete peace of mind, for just a (up to) 2% fee.
• Sounds complicated? Read a practical example case here.

• 1. Agree with the seller on the use of a secure transaction and the agreed amount for the item you're buying.
• 2. Provide the seller with your email (which must match your registered user account email on racemarket), name, and country, so the seller is able to initiate the transaction.
• 3. Once the seller starts the transaction, you will receive an email invitation to make a deposit for the agreed amount. Ensure the IBAN information comes from a URL matching payments.stripe.com. Use this information to make a bank transfer as soon as possible. If you do not receive the email, you can request it again by clicking the "Resend IBAN" button in your user panel.
• 4. After the deposit is received by Trustap, the seller will accept it in their user panel and begin preparing the item for pick-up or delivery as agreed.
• 5. Once the item has been delivered or picked up, release the funds in your user panel within 24 hours to complete the transaction. If the item is not as agreed, you can start a dispute by clicking the button in your user panel and providing a description of the issue. Trustap will then contact you to resolve it.
• Before entering any transactions, ensure you fully read the instructions and terms & conditions. Trustap fees are not refundable in any circumstances, so do not make any deposits without having an agreement first.

Powered by Stripe's secure payment technology, Trustap secures the buyer's money in a safe hold account until all the transaction milestones are met and the complaints period elapses. The money is then instantly released to the seller.

Trustap fees are added to the agreed sale value in the amount of up to 2%, fully charged to the buyer when depositing the funds. There are no fees charged to the seller (slight fluctuation may occur if payment currency and owner's bank currency differ).
Fees are used for protecting your funds so you can safely complete transactions online with peace of mind.

For transactions up to 25.000 EUR a buyer's fee of 2% applies, for transactions between 25.000 and 50.000 EUR the fee is 1,9%, while transactions over 50.000 EUR result in a fee of 1,75% of the agreed amount.

At such a low cost, it's a small expense compared to the risk of losing everything.
Please note that the fees are not refundable, so we recommend not to start the transaction before you make an agreement.

Trustap is an advanced payment solution designed to enhance payment security, providing peace of mind for both buyers and sellers. Trustap’s Buyer Protection feature safeguards both buyers and sellers by ensuring secure payments, facilitating refund requests, and providing access to customer support.

Founded in Cork, Ireland in 2017, Trustap is on a mission to combat online scams. Trustap is a rapidly expanding fintech start-up, with offices in Ireland, Croatia, the UK and the US. Trustap operates in 135 countries. Experiencing over 500% growth year over year, consumers rely on Trustap daily for a safer, risk-free transaction process. More about Trustap

All transactions are handled by Trustap and subject to their Terms & Conditions, which you can find here, including potential disputes between parties. Racemarket.net network is not responsible, aware of nor directly included in any transaction processed through trustap as a result of agreement via our network. The checkout process may contain racemarket branding including logo for the purpose of legitimacy, but racemarket network is never the recipient of the deposit, Trustap is.

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